Adams offers a fast, reliable and friendly service that is tailored to suit each client’s particular needs. Everything you discuss with us is in total confidence.
We believe in working in partnership with all our clients, taking time to listen, being easily accessible and appreciating your particular needs and issues. In this way, we can give the right advice in order to achieve the best results.
Client Care
Client care is our number one focus at Adams. Over 80% of our business is the result of recommendations from previous and current clients, repeat business from those clients, or referrals from our extensive network of professional contacts, including estate agents, accountancy firms and others. We believe that this in itself is demonstration of our first class service, and we would encourage you to visit our testimonials page for further information.
However, we do not rest on our laurels. To help ensure that our services is always improved and tailored to meet the changing needs of our clients, we run a rolling programme of client surveys. These are conducted by our business development manager by phone, towards the end or following a transaction. Results are collated on a regular basis and fed back to the solicitors concerned. We believe that this attention to client service is one of the many factors that sets us clearly apart from our competitors.
Our fees
We understand the need for clients to be able to budget for legal fees as they would other costs. We are always totally transparent in our fee and cost schedules and always discuss fees with our clients in advance, so that guidelines can be agreed. In appropriate cases, special billing arrangements may be negotiated. In most matters, the first meeting is free.
Confidentiality
We understand the sensitive nature of all the matters we advise on and handle. Everything you say to us and our advice to you will be in total confidence.
Office hours
Our offices are open from 9am to 5.30pm from Monday to Friday although we will meet you at other times by appointment.
Making an appointment
Please telephone, email or call in – we can often make appointments at short notice. We believe it is important to meet and talk to our clients face to face although, in many cases, much of our work can be completed using telephone, post or email. If you need information about car parking or have special access needs, please tell us when you make your appointment. We can at times visit you at your workplace.
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